At opening time, describe the symptom
Downtown's Front Street Station combines public space, parking and a performance pavilion. For a shop in the surrounding area, a landmark can help with orientation, but give the business address and say whether the customer entrance or back door is affected. A building may have several doors with quite different locks.
Mention whether the trouble happens with every authorized key or only one copy. Say whether the handle moves and whether the door closes normally. If you have already noticed a difference between using the lock with the door open and closed, explain it; there is no need to force the hardware or repeat a test that feels wrong.
Repair and access changes answer different questions
A lock repair request is about how the hardware is behaving. Rekeying is about which keys should work. If a former employee or previous occupant still has a key, say that even if the lock turns smoothly. If a lock is catching, say that even if everyone with a key is still authorized.
For an owner or manager arranging business lock work, it helps to separate those two needs in the same call. Make clear which doors belong to the business and which are shared or managed by a landlord. That keeps the proposed work tied to the correct approval.
The same clear description works at home
At a house, add whether another authorized entrance is available and whether you have a working spare. If you have just moved in and want old keys to stop working, the rekeying page explains what to put on your door list. A door that is hard to close should be listed as a separate concern.
Give the actual address when checking availability, including the correct city for an address near Balch Springs or Seagoville. You can keep the description simple: which door, what the key does, and who can approve the work.